Stay Privacy Policy

At Stay, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit Stay Casino.com. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and safeguard it when you register, play, or contact our support team. By using our services, you agree to the practices described below.

Information We Collect

We collect several types of information to provide you with a safe and enjoyable gaming experience. When you create an account with us, we ask for personal details necessary for verification and compliance with our Curaçao license. Our systems also automatically gather technical data whenever you access Stay Casino from a desktop or mobile device.

• We collect your full name, date of birth, email address, and residential address during registration
• We gather payment details when you use Mastercard, Visa, Maestro, Neosurf, ApplePay, MiFinity, Jet, or CoinsPaid for deposits and withdrawals
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services
• We record your IP address, device type, browser information, and login timestamps
• We may collect documents you submit for identity verification, such as ID cards or proof of address

Cookies and Tracking Technologies

Here at Stay, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our platform.

How We Use Your Information

Our Stay platform uses the information we collect for several legitimate purposes, including account management, fraud prevention, and regulatory compliance. We at Stay Casino never sell your personal data to third parties for marketing purposes without your consent.

• We use your data to verify your identity and prevent fraudulent activity
• We process your payment information to facilitate deposits and withdrawals, including minimum deposits of A$20
• We send you promotional offers, such as our welcome bonus and VIP Welcome Pack, when you opt in to marketing communications
• We analyze gameplay data to personalize your experience across our 9000+ slots and 500+ live games
• We use your contact details to notify you about tournaments, lottery draws, and the Fortune Wheel promotion

Sharing Your Information

At Stay, we may share your information with trusted third parties who assist us in operating our business, including payment processors, identity verification services, and regulatory authorities. Our Stay team ensures that any third party handling your data complies with strict confidentiality obligations.

• We share data with payment providers like CoinsPaid and MiFinity to process transactions
• We disclose information to regulatory bodies when required by our Curaçao license
• We work with game providers such as Pragmatic Play, Yggdrasil, and Evoplay, who may receive anonymized gameplay statistics
• We may share data with law enforcement agencies if legally obligated to do so

Data Security

We at Stay implement industry-standard security measures to protect your personal and financial information from unauthorized access, alteration, or disclosure. Our encryption protocols safeguard your data during transactions, including withdrawals processed via bank transfer, eWallets, or cryptocurrency.

• We use SSL encryption to protect data transmitted between your device and our servers
• We restrict access to personal information to authorized personnel only
• We regularly review and update our security practices to address emerging threats

Your Rights

Our Stay privacy practices are designed to respect your rights regarding personal data. Depending on your jurisdiction, including markets like Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, you may have specific rights under applicable data protection laws.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to legal and regulatory obligations
• You may withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with our internal retention schedules.

Age Restrictions and Account Verification

We at Stay Casino only accept registrations from individuals who meet the legal gambling age in their jurisdiction. Our verification process requires you to submit valid identification documents, and we reserve the right to suspend accounts pending successful verification, particularly for withdrawal requests exceeding standard limits.

Third-Party Links and Services

Our website may contain links to third-party websites, including payment processors and game providers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing personal information.

International Data Transfers

Because we serve players across multiple countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure that any such transfers comply with applicable data protection standards and include appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly to stay informed about how we protect your data. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Responsible Gaming and VPN Usage

We remind our players that using a VPN to bypass our provider's regional restrictions is strictly prohibited and may result in the confiscation of winnings. Our Stay platform is committed to ensuring fair play and compliance with the restricted territories outlined in our terms.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please reach out to our support team. We are available 24/7 via LiveChat, or you can email us directly at support@Stay Casino.com. Our team is always ready to address your privacy concerns promptly and transparently.